Refund policy
Last Updated: April 18, 2025 (Friday) 20:16
We stand by our quality and offer a 30-day return window for most items. Please review this policy carefully before initiating a return.
Return Eligibility
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Accepted Conditions:
- Items received damaged/defective (must report within 72 hours)
- Incorrect items shipped (wrong size/color/style)
- Unwanted items in original condition with tags attached
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Return Shipping Costs:
- Free return shipping for damaged/incorrect items
- Customer responsible for return shipping costs for other cases
Step-by-Step Return Process
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Initiate Request
Email service@w-shirt.com within 30 days of delivery with:- Order number
- Product photos (front/back/tags)
- Reason for return
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Await Authorization
Our team will respond within 2 business days with:- Return Merchandise Authorization (RMA) number
- Customs declaration instructions
- Regional return warehouse address
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Package Items
Include:- Original packaging with protective sleeves
- Completed returns form (emailed with RMA)
- RMA number visibly displayed on package exterior
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Ship & Track
Use tracked shipping service and retain proof of postage. Recommended carriers:- DHL Express (for EU/US returns)
- EMS (Asia-Pacific regions)
- Registered Airmail (economy option)
Refund Processing
- Timeline: 5-10 business days after receiving returned items
- Methods: Original payment method or store credit (customer's choice)
- Deductions: May apply for missing tags or non-original packaging
Special Cases
- Damaged Items: We'll email prepaid shipping labels for defective products
- International Duties: VAT/customs fees refunded via separate transfer
- Lost Packages: File claims directly with your chosen carrier
Need Assistance?
Contact our returns specialists:
service@w-shirt.com